Frequently Asked Questions

These processes relate to Statewide and eLearning enrolments only.
Please contact your local Learning and Development or Human Resources team for questions regarding Local programs.

  • Before a course
  • During a course
  • After a course
  • eLearning

Before a course

Steps

  1. Once you have chosen the course you wish to attend on QHEPS, click the ‘Register’ button.

  2. Log into iLearn.

  3. Once logged into iLearn, you will be taken to the welcome page. Click the ‘Enrol’ button.

  4. To complete registration, click the ‘Launch Course’ button.

  5. Scroll to the end of the page and click the ‘Register Here’ button.

  6. Any cohorts available for registration will have ‘Join Group’ in the Action column. Click on the cohort that suits you.

  7. You will be taken to ‘My Groups’ confirming the cohort you have selected.

You are now registered in the course and will receive a confirmation email within 60 minutes.

Please be sure to open and accept the calendar appointment attached to this confirmation email.

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Steps

  1. Calendar Appointment:
    The calendar invitation you receive upon registering for the course contains pre-activity details, workbooks, and the workshop access link.

  2. QHEPS Statewide Programs:
    Navigate to this site, find your registered course, and click on the ‘Resources’ tab.

  3. iLearn:
    After logging in, select the course you're enrolled in, scroll to the bottom of the page, and click on the required resources.

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  • Contact leadership@health.qld.gov.au and request to be added to the waitlist. You’ll receive an email notification when new cohorts are available, or spots open up.

During a course

Steps

You can change to a different cohort through iLearn. Follow the steps below:

  1. Log into iLearn.

  2. Click the ‘My Learning’.

  3. Select the course you are enrolled in e.g. Take the Lead.

  4. Scroll to the end of the page and click the ‘Register Here’ button.

  5. Click the ‘View My Groups’ button.

  6. Click ‘Leave Group’ under My Groups.

  7. Click ‘Yes’ when confirmation box appears.

  8. You have now successfully cancelled your place in that cohort.

  9. To register for a new cohort, Click the ‘View Available Groups’ button.

  10. To join another cohort, check the date that suits you and if there’s availability click ‘Join Group’.

You are now registered in the new cohort and will receive a confirmation email within 60 minutes.

Please be sure to open and accept the calendar appointment attached to this confirmation email.

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Steps

You can withdraw from a program/workshop through iLearn. Follow the steps below:

  1. Log into iLearn.

  2. Click on ‘My Learning’.

  3. Select the course you are enrolled in e.g. Take the Lead.

  4. Scroll to the end of the page and click the ‘Register Here’ button.

  5. Click the ‘View My Groups’ button.

  6. Click ‘Leave Group’ under My Groups.

  7. Click ‘Yes’ when the confirmation box appears.

You have now cancelled your place in the cohort.

Please be sure to open and accept the calendar appointment attached to this confirmation email.

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After a course

Steps

You can access your certificate through iLearn about 24 hours after completing the course. Follow the below steps:

  1. Log into iLearn.

  2. Click on ‘My Certificates’.

  3. Enter the course name in the search bar e.g. Take the Lead.

  4. Click on the course icon.

  5. In the pop-up box, click the ‘Generate Certificate’ link.

eLearning

Yes, you can use your mobile device to complete the course. You do not need any specific software of hardware

  • If you are unable to complete the course in one sitting, you can track your progress and log back into iLearn at any time to continue where you left off.

  • You can repeat any part of the course again by just selecting a module in the course. There is no need to re-enrol.

  1. Log into ilearn.

  2. Click on 'Course Catalogue'.

  3. Search for your course e.g. 'Improving Quality and Safety in Healthcare'.

  4. Click on the course icon or title.

  5. Select Begin.

Steps

You can access your certificate through iLearn about 24 hours after completing the course. Follow the below steps:

  1. Log into iLearn.

  2. Click on ‘My Certificates’.

  3. Enter the course name in the search bar e.g. Take the Lead.

  4. Click on the course icon.

  5. In the pop-up box, click the ‘Generate Certificate’ link.

There is no cost to complete a CLE eLearning course.

You can access FAQ questions, including How to videos, by selecting 'Help Centre' on your iLearn landing page.

Additional resources can be found on the CLE QHEPS page relating to the course.

You can read more by searching for the course on the CLE QHEPS page and reading the course information page. This includes course objectives, prerequisities, assessments and time commitments.

  • Ensure you have a working headphone set plugged in (try unplugging and replugging them).

  • Check you have not turned off the audio setting in the course

  • Check volume settings on your device.

  • Ensure your browser is up to date or try using a different browser to see if the issue persists.

  • Refresh the course page or restart the browser and/ or device to see if this resolves the issue.

Possible solutions:

  • You will require a strong internet connection to complete eLearning courses. If using Wi-Fi try a wired internet connection.

  • We recommend using Microsoft Edge.

  • If using a hand-held/mobile device please try using a laptop or desktop computer.