Restorative Just Culture is a cultural approach to addressing and learning from adverse events in a way that emphasises healing, accountability, and trust.
Restoration Over Retribution
Prioritise repairing relationships and trust within the organisation rather than punishing individuals.
Encourage Learning
Promote a culture of learning from errors without assigning blame, where individuals feel safe to report mistakes knowing the focus will be on improving systems rather than assigning blame.
Involve the Community
Engage all stakeholders (team members, patients, families) in resolving issues and rebuilding trust through open dialogue.
Moral Repair
Restore dignity and respect to those involved in errors, rather than traditional approaches which may leave individuals feeling stigmatised or isolated after an error.
Systems Thinking Approach
Apply a systems view towards errors, recognizing that individuals operate within complex environments. Address systemic issues that contribute to errors rather than solely focusing on individual culpability.
Support Practitioners
Provide emotional and peer support to those involved in incidents.
Balanced Accountability
Seek to balance the needs for accountability, learning, and healing. While individuals may need to be held accountable, this should be done in a way that promotes constructive outcomes rather than simply punishing them.
