Managing complaints and grievances
Complaints and grievances are concerns or issues raised by employees about workplace matters - such as conduct, treatment, or working conditions - that they believe are unfair, inappropriate, or inconsistent with policies or values.
Effective management of these issues helps maintain a fair, respectful, and safe workplace. Managers play a key role in addressing concerns early, following correct procedures, and ensuring that all parties are treated with empathy, confidentiality, and impartiality throughout the proces.
Encourage early resolution
Support employees to address issues directly through discussion and cooperation before escalating further.
Promote available support
Remind all parties they can access the Employee Assistance Program (EAP) during this time.
Follow formal processes
Use your HHS’s official employee complaint form where required, and submit it to the relevant leader or supervisor.
Engage HR for assistance
If a formal complaint is lodged against a team member or yourself, contact HR to guide the process and seek support from your leader or EAP.
What should you do?
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Refer to your local employee complaints and attempt to resolve the complaint locally where appropriate.
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Contact HR for advice and support.
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Maintain confidentiality – it’s very important you don’t discuss this with people who aren’t involved.
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Ensure affected employees (and yourself) have support.
