Supporting resilience

Queensland Health employees work in complex and often demanding environments where they may experience change, pressure, uncertainty and challenging situations. Resilience is the ability to adapt, recover and continue to perform effectively when faced with challenges, setbacks or stress.

As a Leader, you play an important role in fostering resilience by creating supportive team environments, promoting wellbeing and helping employees build the skills and confidence needed to navigate workplace challenges.

Select each tab to learn how to support your employees.

  • What Resilience looks like
  • Considerations
  • Take action

Resilience

  • Individual resilience is the ability to adapt to change, manage challenges, learn from experiences and maintain wellbeing during periods of pressure or uncertainty.

  • Team resilience is the ability of a team to work together, support one another, respond to challenges and maintain performance during change or adversity.

  • Organisational resilience is the capacity of Queensland Health to adapt, respond and continue delivering safe, effective services during periods of disruption, change or increased demand.

Key considerations

  • Resilience is influenced by both individual and workplace factors.

  • Employees may respond differently to the same challenge or change.

  • Building resilience is an ongoing process rather than a fixed trait.

  • Supportive relationships and team connections contribute to resilience.

  • Resilience should not be viewed as a substitute for addressing workplace stressors.

  • Early support can help employees navigate challenges more effectively.

As a leader

  • Create a supportive environment where employees feel comfortable discussing challenges and seeking help.

  • Encourage healthy work practices such as taking breaks, managing workloads and maintaining work-life balance.

  • Support employees through change by providing clear communication, guidance and reassurance.

  • Recognise achievements and acknowledge effort during challenging periods.

  • Encourage learning, growth and problem-solving when setbacks occur.

  • Promote available wellbeing, employee assistance and support services.

Why it's important

  • Resilient employees are better equipped to manage workplace challenges and change.

  • Supportive teams recover more effectively from setbacks and periods of high demand.

  • Resilience contributes to employee wellbeing, engagement and job satisfaction.

  • Building resilience helps reduce the impact of workplace stress and uncertainty.

  • Resilient teams are better able to maintain performance, collaboration and service delivery.

  • Supporting resilience contributes to a positive workplace culture and workforce sustainability.