Improving Quality and Safety in Healthcare (IQSH) toolkit
Systems thinking for quality improvement
Defining quality in healthcare
Quality healthcare can be defined in many ways, but there is growing acknowledgement that quality health services across the world should be: effective, people-centered and safe.
Iceberg model
Many factors contributing to healthcare issues are not immediately apparent, like an iceberg, only a small portion is visible above the waterline.
Leverage Points
Donella Meadows, an early systems thinking leader identified 12 leverage points or strategic ‘places to intervene’ where small shifts can bring about big changes.
Causal loop diagrams (CLDs)
Causal loop diagrams help us capture a shared understanding of complex problems and provide insights in where to intervene.
Systems thinking principles
When trying to resolve and improve upon undesirable outcomes, systems thinking principals need to be applied.
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